HSC Physics tutoring | Usyd student | 98.85 ATAR | Modules 1–8 covered | Patient & structured

Details

Cancellation and make-up policy
• 24 hours' notice or more: free reschedule into another available slot.
• Less than 24 hours' notice: 50% of the session fee. Less than 4 hours' notice, or a no-show: 100%.
• No-show: the student is not present within 15 minutes of the start time with no notice. The session still ends at its scheduled time.
• Emergency waiver: one late cancellation per term is waived for a genuine emergency, with reasonable supporting evidence on request, such as a medical certificate for illness.
• Missed or late-cancelled sessions are charged as above and are not made up. Any outstanding fee is paid before the next session is booked. The emergency waiver is the only exception.
• If I cancel, or technology fails on either side: a free make-up session.
• This policy does not limit your rights under the Australian Consumer Law.